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ServiceNow Change Update

This handler allows you to update a change request on Service Now.


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Detailed Description

This handler allows you to update a change request on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to update the change request.


Name Description
Change Request Id sys_id of the change request
Approval Approval level for this change request
Assigned To Id User sys_id of the person this is assigned to
Assignment Group Id sys_id of assignment group
Category Category
Configuration Item Id The sys_id of the configuration item you wish to relate this change request to
Description Full description of this change request
Impact The impact level of this change request
Number Change request number only if you want to specify to certain number
Priority The priority of this chagne request
Requested By Id sys_id value of person requesting change
Risk The risk level of this change request
Short Description Short description of this change request
Type Set operation type

Sample Configuration

Parameter Example Configuration
Change Request Id <%=@results['servicenow_change_retrieve_v1']['sys_id']%>
Approval Approved
Assigned To Id <%=@results['servicenow_user_retrieve_v1']['sys_id']%>
Assignment Group Id
Category Software
Configuration Item Id
Description Database write error when updating user.
Impact 2 - Medium
Requested By Id
Risk Moderate
Short Description


This handler returns no results

Change Log

Version Date Description
1.1 2017-09-21 * Moving from the Service Now JSON Web Service (no longer supported) to the REST API.
1 2013-07-30 * Initial version. See README for details.