SMTP Email With Attachment Send
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Detailed Description
This handler: SMTP Email with Attachment Send works with this handler Kinetic Request Attachment Retrieve
The use of these two Handlers in a Task tree will allow you to retrieve an Attachment submitted from a Service Item and then email that Attachment file.
The Kinetic Request Attachment Retrieve handler has two fields to populate:
Content Type
Attachment Question Menu Label
The Content Type field is a drop down with two options:
Plain
Base64
Select Plain if the attachment file is a simple .txt file. Select Base64 for all other file types (.xls, .pdf, .zip).
The SMTP Email with Attachment Send handler has the following field:
Attachment Encoding
The Attachment Encoding field is a drop down with two options:
Plain
Base64
Select Plain if the attachment file is a simple .txt file. Select Base64 for all other file types (.xls, .pdf, .zip).
NOTE - This must match the value that you entered you entered into the Content Type field on the
Kinetic Request Attachment Retrieve handler.
You would also enter the Results values (from the kinetic_request_attachment_retrieve handler) into the following fields:
Attachment File Name:
Attachment File Content:
NOTE: Image files are not yet supported.
Parameters
Name | Description |
---|---|
To | A comma separated list of email address to be used as the intended recipients. Custom names can be used if any of the addresses are provided in the format: NAME <ADDRESS |
CC | A comma separated list of email address to be used as the intended CC recipients. Custom names can be used if any of the addresses are provided in the format: NAME <ADDRESS> |
BCC | A comma separated list of email address to be used as the intended BCC recipients. Custom names can be used if any of the addresses are provided in the format: NAME <ADDRESS> |
Display Name (From) | The value to be used for the Name of the sender (the email address of the sender can not be manually set). |
Reply To | The address of the account that email replies should be sent to. A custom name can be used if the address is provided in the format: NAME <ADDRESS> |
Subject | The subject of the email |
HTML Body | HTML representing the body of the email (should start with '<html>' and end with '</html>'). |
Alternate Body (Text) | A plaintext message that will be displayed if the recipient can't display multipart HTML emails. |
Attachment File Name | The name of the file that will be attached to this email message. |
Attachment File Content | The content of the file that will be attached to this email message. |
Attachment Encoding | This parameter specifies whether the attachment content is Base64 encoded. Options: Plain,Base64. Defaults to: Plain |
Sample Configuration
Parameter | Example Configuration |
---|---|
To | <%=@answer['Req Full Name']%> <<%=@answer['Req Email']%>> |
CC | <%=@results['Retrieve Requester Manager']['Email']%>, |
BCC | |
Display Name (From) | <%=@template['Name']%> |
Reply To | <%=@results['Retrieve Fulfiller']['Name']%> <<%=@results['Retrieve Fulfiller']['Email']%>> |
Subject | Your request is being processed. |
HTML Body | <html> Your ...<br/> Thanks,<br/> <%=@results['Retrieve Fulfiller']['Name']%><br/> <img src="http://my.company.com/images/logo"/> </html> |
Alternate Body | Your..... Thanks <%=@results['Retrieve Fulfiller']['Name']%> |
Attachment File Name | <%=@results['Retrieve Attachment']['Name']%> |
Attachment File Content | <%=@results['Retrieve Attachment']['Content']%> |
Attachment Encoding | Base64 |
Results
Name | Description |
---|---|
Message Id | The message Id of the sent email |
Change Log
Version | Date | Description |
---|---|---|
V2 | *Added Content Type to support the ability to send attachments from Questions/Answers | |
V1 | 2011-05-24 | Initial Version |