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SharePoint Issue Item Add

This handler creates a new issue in a SharePoint Issue Tracking list


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Detailed Description

This handler makes a SOAP call (using Savon) to the SharePoint Web Services to create a new issue in an Issue Tracking list. After configuring Savon to work with the given account credentials, a few inputted values are checked for validity while the parameters for 'Assigned To' is modified to fit SharePoint standards. Priority and Issue Status are both values that are picked out of a dropdown list, with '(2) Normal' and 'Acitve' as their respective default values. Next, the Batch XML structure is built to give the Web Service the information it needs to create the new issue, which is then passed via a SOAP call to SharePoint, where the issue is created. Any errors that occur during this process will be caught and re-raised by the handler. Authentication is done through SSL, so the SharePoint site being accessed needs to be setup to allow SSL connections.

  • Make sure the SharePoint Web Services database is turned on.

How to Obtain the Homepage URL Info Value

To find the homepage url, all you have to do is look at the URL of any page on the SharePoint site. The url that should be inputted should contain both the base url (the top-most site in the collection) and the sub-site that you are on. For example, given the following URL: The base site is "", the sub-site is "development" and the 'HomePage URL' task info values should be set to:


Name Description
Issue Tracking List Name The name of the issue tracking list that the issue will be added to.
Title The title of the new issue.
Assigned To The user who you want to assign this issue to in the form of DOMAIN\username.
Issue Status The status of the new issue.
Priority The priority of the new issue.
Description A description of the new issue.
Comments Any comments that will be added to the new issue.
Due Date The end date of the new issue in YYYY-MM-DD format.

Sample Configuration

Parameter Example Configuration
Issue Tracking List Name Issue Tracking
Title The widgets are missing
Issue Status Active
Priority (2) Normal
Description They got lost in transit...
Comments Check with FedEx to see if they know anything
Due Date 2013-11-01
Assigned To


This handler returns no results

Change Log

Version Date Description