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Kinetic Assignment Record Update

Updates the Request Due Date, Work Order Due Date, and/or Priority field(S) on a specific record from the KS_RQT_Assignment form.


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Detailed Description

Updates the 'Date Only' field on a specific record from the KS_RQT_Assignment form. This is often the field used for the due date on the fulfillment console. Note that this handler does not allow update of the assignment itself in this version, just the date. Also updates the Work Order Due Date and/or Priority field(s) on a specific record from the KS_RQT_Assignment form.


Name Description
Work Order ID Instance ID of the Work Order to update the assignment record for
Date Only New date value
Work Order Due Date Work Order Due Date
Priority Priority
Status Status

Sample Configuration

Parameter Example Configuration
Date Only <%=@answers['Service Request New Due Date']%>
Work Order ID <%=@results['Fulfillment Work Order']['Work Order Instance ID']%>
Work Order Due Date  
Priority High


Name Description
instanceId Instance ID of the assignment record updated.

Change Log

Version Date Description
3 2013-02-19 Added field for Status
2 2013-01-08 Added fields for Work Order Due Date and Priority
1 10-16-2012 Initial Version