HPSM Incident Create
This handler creates an Incident in HP Service Manager.
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Detailed Description
This handler makes a SOAP call (using Savon) to the HP Service Manager Web Services to create a new HPSM Incident. After Savon is configured with your HPSM server, a hash is made containing all of the information that was inputted to create an incident. That hash is then converted into an XML string and sent to HPSM to create the incident. Any messages that were caused by the request and the id of the new incident will be returned by the handler upon success. If there are any errors, the handler will raise an exception which will contain any messages that HPSM returned about the error.
Parameters
| Name | Description |
|---|---|
| Incident Id | The incident id. Will be automatically assigned by HPSM if left blank. |
| Status | The status of the incident. |
| Title | The title of the incident. |
| Description | A short description of what the incident is about. |
| Affected Service | The affected service. List of possibilities found in HPSM instance. |
| Assignment Group | The assignment group. List of possibilities found in HPSM instance. |
| Category | The category (default is 'incident'). |
| Area | The area the incident is filed under. List of possibilities found in HPSM instance. |
| Subarea | The subarea the incident is filed under. List of possibilities found in HPSM instance. |
| Impact | An integer corresponding to the impact level. |
| Urgency | An integer corresponding to the urgency level. |
Sample Configuration
| Parameter | Example Configuration |
|---|---|
| Incident Id | IM10147 |
| Status | Open |
| Title | Test Incident |
| Description | This is a test incident report |
| Affected Service | Applications |
| Assignment Group | Hardware |
| Category | incident |
| Area | hardware |
| Subarea | hardware failure |
| Impact | 4 |
| Urgency | 2 |
Results
| Name | Description |
|---|---|
| Incident Id | The Id of the newly created incident. |
| Messages | Any messages that were returned by HPSM after the request was sent. |
Change Log
| Version | Date | Description |
|---|---|---|
| 1 | 2014-01-09 | Initial Version |