Skip to main content

IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
Contact Kinetic Data Support with Questions
Kinetic Community

BMC ITSM7 Support Group Add

Adds the given user (indicated by Login ID) to the specified ITSM Support Group.


By downloading this file, you acknowledge that you agree to our Terms of Service

Detailed Description

Adds the given user (indicated by Login ID) to the specified ITSM Support Group. The person must be a Support Staff (indicated on the CTM:People record) already. The Association record is created as NOT the default group for the individual.


Name Description
New Member Login Id The new member login id
Assignment Availability The new member Assignment Availability, Yes or No
Role The new member login id, Member or Associate Member
ITSM Support Company The ITSM Support Company to Add person to
ITSM Support Org The ITSM Support Org to Add person to
ITSM Support Group Name The ITSM Support Group name to Add person to


Sample Configuration

Parameter Example Configuration
New Member Login Id <%=@answer['Remedy Login ID']%>
Assignment Availability Yes
Role Member
ITSM Support Company Calbro Services
ITSM Support Org <%=@answer['Organization']%>
ITSM Support Group Name <%=@answer['Group Name']%>


Name Description
Support Group Association ID Field 1 from the created record.

Change Log

Version Date Description
1 2015-04-17 Initial Version