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BMC ITSM7 Incident Status Update

Updates the status and status reason if needed for a specific BMC ITSM7 Incident (HPD:Help Desk) request.

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bmc_itsm7_incident_status_update_v2.zip

Detailed Description

Updates the status and status reason, if needed, for a specific BMC ITSM7 Incident (HPD:Help Desk) request. Depending on the Status provided, a Status Reason might be necessary. The status and status reason combination should be valid per the system/workflow.

Parameters

Name Description
Incident ID The incident id of the record to be updated
Status The status that the incident will be changed to
Status Reason The status reason that the incident will be changed to.  This is required if going to a certain statuses.

Sample Configuration

Parameter Example Configuration
Incident ID <%=@results['create_incident']['Incident ID']%>
Status Resolved
Status Reason No Further Action Required

Results

Name Description
Entry ID The entry id of the record updated.

Change Log

Version Date Description
2 Apr 10, 2014 Added Status Reason
1 unknown Initial version