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BMC ITSM7 Incident Close

Closes a BMC ITSM7 Incident (Help Desk) record. The BMC ITSM7 Incident (Help Desk) entry is modified in the 'HPD:Help Desk' form


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Detailed Description

Incident (HPD:Help Desk form) is set to a Status of Closed with the Status Reason provided.


Name Description
Incident Number The Incident ID to close
Status Reason The status reason used.

Sample Configuration

Parameter Example Configuration
Incident Number <%=@results['Create_Incident']['Incident ID']%>
Status Reason Automated Resolution Reported


Name Description
Support Company Support Company from Incident

Change Log

Version Date Description
1 2011-12-21 Initial Version