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BMC ITSM7 Group Membership Lookup

Retrieves Email Address(es) for the individual or support group, separated by commas.


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Detailed Description

This handler takes an Login ID and/or a support group ID. If a login ID is provided, the handler returns the email address for that login ID. If no Login ID is provided, it returns a comma separated listing of the email addresses for the members of the support group.

This was created primarly for use in conjuction with the Kinetic Assignment Record Retrieve handler so that an email can be sent to the current assignee or assigned group of the work order without having to know whether it is assigned to an individual or a group.


Name Description
Assignee Login Id The assignee login id to get the email address for
ITSM Support Group The ITSM Support Group id to return email addresses for

Sample Configuration

Parameter Example Configuration
Assignee Login Id arramey
ITSM Support Group SPG000000234


Name Description
Email List comma separated listing of email addresses

Change Log

Version Date Description
1 11 Oct 2012 Initial Version