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BMC ITSM7 Approver Retrieve By Role

Retrieves a list (xml) of all the approvers listed for the specified role. Also returns whether one or all approvers must approve if there are multiple approvers.


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Detailed Description

AP:Role is an ITSM 7 form that stores the approvers for Roles defined.  This handler retrieves the approvers (Member List) for the specified role in XML format so this data can be used in a loop to generate approvals. Note that this handler will only return data for active roles. It also returns either "One Must Sign" or "All Must Sign" to indicate the appropriate action if there are multiple approvers.
The user IDs are reutrned in the following format:
       <userId>Mary Manager</userId>


Name Description
Role Name This should be the name of the role being used for approval.

Sample Configuration

Parameter Example Configuration
Role Name SGP000000000001 | CAB-Manager


Name Description
userIdList The user Ids of the records being retrieved.
ifMultiple The field that indicates whether one or all must approve

Change Log

Version Date Description
1 5/4/2012 Initial Version