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BMC ITSM7 Approver Alternate Add

Creates an alternate approver entry with the specified information.


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Detailed Description

This handler creates an entry in the AP:Alternate table for use with BMC ITSM7 Change Management. An alternate approval record is created with the specified information covering All (not a specific process) and returns the unique record id.


Name Description
Alternate The Remedy ID of the new Alternate Approver
For The Remedy ID of the person this is an alternate for
Start Date The date this alternate approver should become active
End Date The date this alternate approver should expire
Notify Should this approver be notified [Yes,No]

Sample Configuration

Parameter Example Configuration
Alternate <%=@results['create_alternate']['New Approver']%>
For <%=@dataset['Submitter']%>
Start Date <%=@results['create_alternate']['Start']%>
End Date <%=@results['create_alternate']['End']%>
Notify <%=@results['create_alternate']['Notify']%>


Name Description
AlternateID The 'Request ID' field data of the record created.

Change Log

Version Date Description
1 05/10/2012 Initial version