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IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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Generic Update Handler

Goal

 

Download Task Handler

remedy_generic_update_v3.zip


The original Task handler was modified to allow for the ability to update multiple fields. The primary change was to modify the code to accept a JSON string as input. The JSON string is comprised of the Remedy Field Name and Value to be placed in that field during the update. Example parameter values are listed below.

Example parameters are as follows:

  form:  KS_SRV_CustomerSurvey_base

  request_id:  KSR000000027505

  field_values:  {"ValidationStatus":"Reviewed",
                           "Attribute1":"Sample Attribute1 Value",
                           "Attribute2":"Sample Attribute2 Value",
                           "Attribute3":"Sample Attribute3 Value"}

 

The simple_input.rb file under the test directory may also be used as reference for parameter content and format.