Who Should Read This Manual?
To install Kinetic Task™ software, the person performing the installation must be a Remedy Administrator and have some knowledge and access to your intended web server. This guide is intended for AR System administrators, not users or managers.
The following requirements must be met to install Kinetic Task™
- BMC Remedy AR Server 7.0 or greater
- 32-bit Java Development Kit (JDK) version 1.5 or greater (required only if Tomcat will be installed on this server)
- if Tomcat is not to be installed, a stand-alone Servlet Engine such as Apache Tomcat 5.5 or greater using a 32-bit JDK version 1.5 or greater is required
For customer service support, go to the support section of our web site http://www.kineticdata.com or call 651-695-8566.