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Appendix A - Table Names

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List of tables in Remedy used by the Task Engine

Table Names and Descriptions

 

KS_TSK_Category

  •  Stores the category values configured on the Task Admin Console.  These are the categories seen in the Task Builder.

KS_TSK_CUSTSRV_TaskInstance_join

  • Join of the KS_TSK_Task and KS_TSK_Instance forms

KS_TSK_CUSTSRV_TaskInstance_Msg_join

  •  Join of the  KS_TSK_CUSTSRV_TaskInstance_join and KS_TSK_Instance_Messages forms

KS_TSK_Def

 Contains one entry for each task handler written

  • The primary component is an XML document (stored in a Remedy field) that defines the following:
  • The questions that appear during task node configuration in the task builder
  • The parameters passed to the handler code
  • The field mappings between Kinetic and your destination form/application

KS_TSK_Def_Info

  • Contains entries related to the entry in the TSK_Def form.
  • These entries define login parameters used by the task handler.

KS_TSK_Exception_Handler

  • Error situations caught by the Task Engine are written here.

KS_TSK_Instance

  • Task Engine processing creates entries in this form
  • There will be an entry in this form for each task node configured within the tree
  • Entries here can be seen with a Work in Progress status when the task node is configured as deferred.  When the next trigger comes along, the task engine will change this status to closed.

KS_TSK_Instance_Messages

  • These entries will be created by the Task Engine based on configuration done on the Node element.
  • Often used as an area to collect work info data from Incident or Change Request
  • Useful for displaying nformation on the portal page

KS_TSK_List

  • Contains XML code to define the node list which displays in the task builder.

KS_TSK_Lock

  • A Task Engine instance flags a trigger as being processed to prevent other instances from duplicating the execution.

KS_TSK_Relationship

  • Represents the relationship to the Task and Category.  The relationship is maintained on the Task Admin Console.

KS_TSK_Tree

  • Task Builder stores the Task Tree to this form.  The Tree is represented as one entry in this form as an XML document.

KS_TSK_Trigger

  • Task engine queries this form to obtain list of processes to be performed
  • If task nodes are configured as deferred, an event in Remedy will be responsible for creating the next trigger to advance the processing to the next level in the Tree

KS_TSK_Trigger_Lock_join

  • Join of the KS_TSK_Trigger and KS_TSK_Lock forms

KS_TSK_Wait

  • These entries are created by the Wait task engine handler
  • A Remedy Escalation checks the date/time on these entries to determine when to create a task trigger
  • They are useful for reminders or to automatically cancel an approval after a set number of days.