What is the Task Builder
Kinetic Task Builder allows you to graphically build a process and attach it to a service item in Kinetic Request. The process, called a Task Tree, can include multiple tasks, including your own custom tasks and Kinetic Data’s provided tasks. Task Trees also include conditional sequencing (serial and parallel) connecting the various tasks.
Kinetic Data and BMC Partnership
As a BMC/Remedy user, you know that Remedy delivers service management software solutions that enable your organization to automate and manage internal and external service and support processes. As a BMC Solutions Partner, Kinetic Data delivers Remedy system enhancements expanding Remedy capabilities and processes that save you time while providing results faster and more efficiently.
Goals for the Class
- Understand basics of Task Engine
- Create and use Task Trees
- Create and Complete trees
- Node Configuration
- Connector Configuration
- Parameters and Task Variables
- Testing and Troubleshooting
- Exception Handling