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Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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Business Objects Universe - Kinetic Request and Task

This page will help you determine which Kinetic Request and Kinetic Task forms can be used to build your Business Objects Universe.


Attached to this page are the following ERDs:

  1. KineticRequest_CustomerSubmission_ER_V4.png - Customer Submission Data (Base and Answers).
  2. KineticRequest_TaskEngine_ER.png - Task Engine data (data gathered and how long each Task took to complete).
  3. KineticRequest_ServiceItem_ER.png - Template Information (templates (or Kinetic forms) meta-data).
  4. KineticRequest_Task_Universe_ER.pdf - Request Information linked to Task for a Universe design.

For the creation of the Universe you will want to connect the Customers Answers (1) with the Template Information (3).  This connection will provide the specific details of the Request (Answers to specific Questions).



As an example we will use an iPad Request Service item.

Note - In the table fields listed below the Database Names are listed on the 2nd line of the 1st row.

The Service Item Definition information would be (KS_SRV_SurveyTemplate):




Template Id


iPad Request KS0050563f776etP7LtgEO-vAAxgNx


The Base information would be (KS_SRV_CustomerSurvey_base) would be (connected to the Template information via GUID):

KS_SRV_SurveyTemplate.instanceId = KS_SRV_CustomerSurvey_base.Survey_Instance_ID


Request Number





(First_Name + Last_Name)





KSR000005 6/8/12 John Sundberg ACME iPad Request


The Answer information (KS_SRV_SurveyAnswer) would be (connected to the Base information via GUID):

KS_SRV_CustomerSurvey_base.instanceId = KS_SRV_SurveyAnswer.CustomerSurveyInstanceID


Request ID


Question ID




KSR000005 q123456 White
KSR000005 q123457 ATT
KSR000005 q123458 I will be traveling
KSR000005 q123459 no


The Question information (KS_SRV_SurveyQuestion) would be (connected to Answer information via Question ID):

Note - You will need to get the template id of the request and then connect that to the Question ID.

KS_SRV_CustomerSurvey_base.Survey_Instance ID = KS_SRV_SurveyQuestion.SurveyInstanceID AND

KS_SRV_SurveyAnswer.Question_Instance ID = KS_SRV_SurveyQuestion.instanceId


Question ID




q123456 What color iPad?
q123457 What telco carrier?
q123458 Business justification
q123459 Do you need a carrying case?


The Task Tree information (KS_TSK_Tree) would be (connected to the Base infromation via GUID):

KS_SRV_CustomerSurvey_base.Survey_Instance ID = KS_TSK_Tree.Association_ID






ipad_request_tree t0000022233


The Task Instance information (KS_TSK_Instance) would be (connected to the Base information via GUID):

KS_TSK_Tree.instanceId = KS_TSK_Instance.task_tree_instanceId AND

KS_SRV_CustomerSurvey_base.instanceId = KS_TSK_Instance.source_id




task name






t0000022233 look_up_manager 2012-05-12 08:00:00z 2012-05-14 08:00:01z


By building a Business Objects Universe using these forms your users will be able to build reports that display data from Kinetic Request and Kinetic Task.