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Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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Kinetic Request Training - Day Three Example

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Import Files
Service Item  Approval same service item
KURL Approval Same Service Item
Service Item Approval different service item
KURL Approval different service item
Service Item Generic Approval
KURL Generic Approval
Message Template Approval Message Template
Exercise Day Three Exercise
This is a completed Day Three example from the Kinetic Request manager training course.

Description

This completed example can be used either to refresh after a class, or as an example during class.

Import the service item(s) into your system. It is set in the service catalog named Kinetic Data Examples, move to your desired service catalog after import.

There are two versions of the service item, one where the approval is using the same service item, and another where the approval is a separate service item (called Approve Request - export included). The message template is our standard generic Approval Action template, it is included and will need to import it using the Remedy import tool into the form KS_MSG_MessageTemplate (select all for the field mappings).