|Service Item||Approval same service item|
|KURL||Approval Same Service Item|
|Service Item||Approval different service item|
|KURL||Approval different service item|
|Service Item||Generic Approval|
|Message Template||Approval Message Template|
|Exercise||Day Three Exercise|
This completed example can be used either to refresh after a class, or as an example during class.
Import the service item(s) into your system. It is set in the service catalog named Kinetic Data Examples, move to your desired service catalog after import.
There are two versions of the service item, one where the approval is using the same service item, and another where the approval is a separate service item (called Approve Request - export included). The message template is our standard generic Approval Action template, it is included and will need to import it using the Remedy import tool into the form KS_MSG_MessageTemplate (select all for the field mappings).