There are two types of service items included in the catalog; portal service items, which correspond to landing pages within the AIR Bundle, and templates, which you can clone to create new service items within Remedy. Service item templates are premade forms that usually include workflow. These templates can be cloned and customized for quick service item creation. More information on service item templates and example service items can be found at http://community.kineticdata.com/10_Kinetic_Request/Resources/Example_Service_Items
What are the benefits of this feature?
Using Service Item templates allows for quick creation of new service requests by means of cloning.