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IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
Contact Kinetic Data Support with Questions
Kinetic Community

v05.00.01

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Use the below links and instructions to dowload and install/update Kinetic Request/Survey to version 5.0.1. Note: Kinetic Request and Kinetic Survey use the same files and follow the same installation/upgrade procedure.  The information provided below applies to both applications.

Requirements

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Remedy AR Server v6.0.3 or greater
Web Application Server

Java Servlet Container (Servlet spec 2.3, JSP spec 1.2)

  • Examples

    • Tomcat 5.5+

    • WebSphere 6.1+ 

    • WebLogic 9.0+

       
Java 32-bit Java 1.5.0 or greater - MUST be 32-bit
Architecture Click for Architecture Requirements
 

 

Installation

The installation guide for Kinetic Request can be found here.

The full installation package, including a Windows based installer, can be downloaded here.

If the link above for the download file does not work, the file is available in the Attachments section below.  You must be logged in to see the files in the Attachments section..

Upgrade

The upgrade package can be downloaded here.

The upgrade guide will be located in the \Docs directory once you have unzipped the file.

If you are using Dev Studio for importing Remedy files, you MUST be in Base Development Mode.