Activity Eleven - Create a Basic Task Tree

For any service item you have created, create a Complete type Task Tree.

 

Configure a node to create a Sample Incident.

 

Drag the task into the tree and configure the node. For this activity, key in static values in the parameters displayed and give your node a meaningful name. Don‟t forget to save your tree.

 

To test, submit your service item and verify that an Incident has been created.