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IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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2. Know Your Rights

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The ability to perform tasks in Kinetic Request is dependent on the permissions assigned to you by your Remedy administrator.  The following groups define what you can and cannot do in Kinetic Request.

Kinetic Request Users and Groups

Kinetic Request contains two permission groups for user setup. Please see your Remedy Action Request System documentation for more information on assigning Kinetic Request Groups to users.

There are three types of users.

Administrator

This user has Remedy AR System Administrator permissions and is often the person that installed the application. The Administrator has access to all forms including background request configuration information and can add users and groups to the AR System.

Request Manager

This user creates and modifies service items and service catalogs. They can also import and export service items using the web admin console.

Request Inspector

This user can view request results, add notes to requests and close requests. 

Licensing

Licensing for Kinetic Request is often based on the number of active Remedy Servers. If you know that you are going to change the number of servers (for example for a version upgrade), please check with either your salesperson or support.