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IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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Activity 1 - Create a Task Tree

Create your first Task Tree.

Goal

Create a Complete Task Tree that creates an entry in the Sample Incident Remedy form.

Process

From a service item you have created, create a Task Tree.  The tree should be a Tree Type of Complete, give it a name and author, and place something descriptive in the notes

 

Configure a node to create a Sample Incident.  For this activity, key in static values in the parameters displayed and give your node a meaningful name.  Don’t forget to save your tree.

To test, submit your service item and verify that an Incident has been created.