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IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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Advanced Tab

Contains background information on the question.


The Advanced tab has only two fields that you would normally change, and this is rare.

Example of Advanced Tab:

advanced tab.JPG

FieldMapNumber determines if the answer to the question is part of the 128 Answer Viewers for the service item. These128 fields are referenced in the qualification builders, and some mapping actions. It does not mean that you are limited to 128 questions - there is no limit to the number of questions, but you may need to monitor what your Field Map Numbers are if you have a large number of questions. Questions in a service item cannot have the same FieldMapNumber (this is by service item - each service item has its own set of 128 Answer Viewers).

Do Not Map lets you exclude a question from mapping. This useful for questions like summaries that you know will never be part of qualifications.

Survey Instance ID is the Remedy instance Id of the service item and can be useful for searching Remedy tables - read-only.

Question InstanceID is the Remedy instance Id of the question and can be useful for searching Remedy tables - read-only.

Internal Id is a legacy field for older versions of the application that had Question Number as a required field. That value was moved here.