Add a tutorial to your user guide
Tutorials describes steps for completing an end-user task. To mark a tutorial, add any of the following tags to any page:
Add a troubleshooting page
Troubleshooting pages are for users to identify reasons and fixes for problems. To mark a troubleshooting page, add the tag
article:task-troubleshooting to any page.
Add a reference page to your user guide
Reference pages list essential facts about a feature or system. To mark a reference page, add the tag
article:reference-feature to any page.
Questions are defined by the Answer Type that is expected and stored in the Remedy database. Below are the different types of answers available in Kinetic Request. The Answers tab for each answer type will be detailed in a separate article, and the remaining tabs will be combined into a single article at the end.
General information, including question Name, Label, and Menu label is coverded first.
Explains the four fields that are common for every question.
Attachment answer types are used to add files to your service item.
The answer is defaulted to todays date, it can also be set by drop-down lists.
Add Time parameters to your Date question
Customers can enter only numbers and a decimal point.
Displays data from Remedy forms or other systems using Bridging
Create an Answer Type that checks for a correctly formatted email address.
Create text input answers like names or summarys.
Create a variation on the Free Text field that only accepts numbers.
Create Radio Buttons, Drop-Down lists or Check Boxes.
Create questions that present a range of numbers.
Allows you to set default answers using different methods
Lets you add help text, set a question to required, or attach a pattern to a question.
Add CSS styling to the various page elements
Available only for List and Numeric Range answer types, send emails based on scoring criteria
Contains background information on the question.