Add a tutorial to your user guide
Tutorials describes steps for completing an end-user task. To mark a tutorial, add any of the following tags to any page:
article:task-tutorial-beginner
article:task-tutorial-intermediate
article:task-tutorial-advanced
Add a troubleshooting page
Troubleshooting pages are for users to identify reasons and fixes for problems. To mark a troubleshooting page, add the tag article:task-troubleshooting
to any page.
User Manual for version 5.1 of Kinetic Request.
Topics
The purpose of this chapter is to provide Kinetic Request system administrators with definitions of user groups to apply within the Remedy user setup and security, which allows you to understand how to manage security. Typically, Remedy administrators assign and manage groups and users.
Allows non-Request Managers to access, search, and report on requests.
Explanation of the included reports and how to use them.
Explains how to utilize the force password change in Remedy with Kinetic Request.