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Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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Kinetic Bridge Manager

Setting up the Kinetic Bridge manager


The Kinetic Bridge Manager holds the Structures, Mappings and Bridge definitions that are used by the specific bridges within the Kinetic Request and Survey applications.

What are the benefits of this feature?

Kinetic Bridging allows you to add data from sources outside of Remedy when creating service items in Kinetic Request and survey templates in Kinetic Survey. 

When to use this feature?

The concept of the bridge manager is that you will setup the models and bridges once, and then they will be used by the various events and dynamic data sources in your service items. There will of course be occasions when you will need to create specific mappings for unique instances. However you can use the concept of a generic qualification to handle many instances like this.