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IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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Chapter One - Configuration Manager

The Configuration Manager allows Remedy Administrators to monitor and control some of the behaviors of Kinetic Survey and Kinetic Request.


Remedy Administrators can access the Configuration Manager via the "Configuration" link on the left side of either the Kinetic Survey Author Console, or the Kinetic Request Service Catalog Console.  It is within this area that an administrator can manage configuration items, including the ability to:

  • set the default web server
  • add license keys
  • monitor stuck email messages
  • arrange answer patterns
  • create custom error messages that submitters will see instead of generic out-of-the-box error messages
  • and much more