Add a tutorial to your user guide
Tutorials describes steps for completing an end-user task. To mark a tutorial, add any of the following tags to any page:
Add a troubleshooting page
Troubleshooting pages are for users to identify reasons and fixes for problems. To mark a troubleshooting page, add the tag
article:task-troubleshooting to any page.
Add a reference page to your user guide
Reference pages list essential facts about a feature or system. To mark a reference page, add the tag
article:reference-feature to any page.
The web admin console allows the administrator to configure the default web server settings.
Console is divided into two main tabs. Admin tab controls settings and logs while Diagnostics tab allows you to monitor response times for service items and their elements.
Setup console deals with basic connections to Remedy and includes three separate sections, ARS Server, System, and License.
Export process searches your system for all information relevant to a specific template and creates a zip file with all the individual Remedy export files and a manifest.
Example screen with a template defined.
Export with link for download.
Instructions for importing individual survey templates or service items.
The Caching Console is a view into what is being stored on your web server. Kinetic Request caches items to reduce load times for customers.
A listing of Remedy and System information for the current web server.
Access a variety of logs including Application and a zip of all logs available.
Console tracks response times service items and their elements. Also includes a latency option for the Remedy serever.