Chapter Two - Links

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Add a tutorial to your user guide

Tutorials describes steps for completing an end-user task. To mark a tutorial, add any of the following tags to any page:

article:task-tutorial-beginner
article:task-tutorial-intermediate
article:task-tutorial-advanced

Add a troubleshooting page

Troubleshooting pages are for users to identify reasons and fixes for problems. To mark a troubleshooting page, add the tag article:task-troubleshooting to any page.

Add a reference page to your user guide

Reference pages list essential facts about a feature or system. To mark a reference page, add the tag article:reference-feature to any page.

Configuration Manager Hyperlinks

The configuration manager contains a series of page tabs across the top of the form, and some hyperlinks along the left hand side of the form.

File:Documentation/Kinetic_Request/Kinetic_SR_Install_and_Config_Guide/image032.jpg

The hyperlinks located on the left side of the Configuration Manager provide access to these configuration applications. The hyperlinks, visible only to Remedy Administrators, include:

File:Documentation/Kinetic_Request/Kinetic_SR_Install_and_Config_Guide/image033.png

Clicking either of these links will open a new window, each with its own functionality.

Topics

Web Admin Console
Setup Console
Export Console
Import Console
Caching
Environment Console
Logs Console
Diagnostics
Update Web Servers
Use the Update Web Server hyperlink to reflect the web server that this template should be deployed to by default. This is particularly helpful when migrating from a development server to a production server, or updating sample data as a batch. This process will work on a single template, or a group of templates.