Creating a Basic Task Tree
For any service item you have created, create a Complete type Task Tree. Configure the Tree to give it a name, author and place something descriptive in the notes.
Configure a node to create a Sample Incident. Drag the task into the tree and configure the node. For this activity, key in static values in the parameters displayed and give your node a meaningful name. Don‟t forget to save your tree.
To test, submit your service item and verify that an Incident has been created.