Questions can include and are not limited to:
What type of monitor?
What type of cpu/system unit?
Do you have any custom needs?
Make sure to try a variety of Answer Types.
Add text to the pages welcoming the customer, and giving any needed instructions. Also, add images to each page from the image library.
Finally, add a confirmation page with test displaying answers that the customer added, and giving them a ticket number to reference.
Things to Think About
If possible, add all the elements to your service item before starting any styling. It will save you time and headaches.