Using the Kinetic Task Manager
The Task Management Console has three different functions, track task trees and diagnose exceptions, configure task handlers, and administer the web application. You must be in the Task Manager Remedy permission group (KS_TSK_Manager) to access the Task Management function. Only a Remedy Adminsitrator can access the Task Administration and Task Configuration functions.
NOTE: You must also be a menber of the KS_TSK_Manager Remedy permission group to see the Kinetic Task Manager link.
Along the top of the console is the logged in user, a logout link, and version information.
Directly below that are the web and Remedy servers being accessed.
Task Mangement Console
The Task Management console has two tabs: Exceptions and Executions.
The exceptions tab is used to display all the exceptions (errors) thrown by tasks on all task trees.
Example of the Exceptions tab:
Each exception is listed with the newest at the top.
Clicking on the Source ID link will take you to the Executions tab for that particular submission with the details of the exception revealed. Clicking on the Tree ID takes you to the Executions tab with the details of the request displayed.
If you click directly on the exception, more details are revealed.
The Error, Cause, and Stack trace can often tell you what caused the exception.
Clicking on the Edit icon on the top right allows you to add notes and possibly retry the node (depends on circumstance and error). Resolution Notes are required for this function.
The close icon (red circle with a line) closed the exception details.
The executions tab is useful for seeing all the activity that occurs related to an instance of the task tree.
Example of Executions Tab:
At the top of the console enter the submission ID into the field of the same name and click search.
The Source Details displays basic information about the request.
Tree Details has a list of all the task trees attached to the request, and information about the task. By default exceptions are shown. Select the name of a task tree to see details on completed nodes.
In the execution details, the triggers for the task tree instance are shown first followed by the task or node instances. Information on connectors is not shown, but implied by the presence of node instances.
Click on either the trigger records or the node instance records to see more information.