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IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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Web Admin Console Link

Access and maintain the web server configuration.



This console covers many of the settings and functions based around the web server used with Kinetic Request.  Once you login with a Remedy administrator ID, you will see the following screen:



Figure: Web Admin Console

The top of the window shows the user logged in, the Remedy Server, and web server that are being used.  The tabs below describe the possible actions you can take from this page. 


Edit section

This section of the Web Administrator Console lets you view and update the contents of the properties file on the current web server.  Each of the properties is described in the Installation Configuration Manager Guide. 

Consult with your web administrator before changing these settings.

Task Manager

Edit section

This page has three functions.  First, you can start and stop the Kinetic Record Poller service that creates Remedy tickets and approvals from Kinetic Request (see the Kinetic Request User Guide for more information).  The Settings section shows you the current status, and has the buttons to Start/Stop the service.

The section below settings contains the history from the Poller Logs, and lets you download the full log (only the latest 200 entries are shown).


Figure: Web Administrator Console – Task Manager


Edit section

From this tab you can import service items that have been exported from other installs of Kinetic Request.

1.         Click on the Load button.

2.         Browse to the file that you want to import.

3.         Click the Upload button and the file will be copied up to your web server.

4.         Click the Import button button and the file is imported into your install of Kinetic Request.

At anytime before you click the Import button, you can cancel with either the Clear or Cancel buttons.


Figure: Web Administrator Console – Import Dialogs


Importing allows you an easy way to move service items from your development/test/Q&A environments to your production environment.  You can also revert back to a previous version of a service items by re-importing older versions.



Edit section

The export tab allows you to make a zip file of your service items that can be imported into another install of Kinetic Request using the Import tab. 

1.         Select the template from Template drop-down that you want to export.

2.         Place a check (defaulted) for “Include Category/Service Catalog Definition” if you want to export that information.

3.         Place a check (defaulted) for “Include Data Set” if you want that information exported.

4.         Place a check for “Include Related Message Templates (by Category)” if you want to include that information.

5.         Click the Submit button.

Be careful what information you include with your service item, because it will overwrite any current information on the destination for the import.  The most important selection here is the third option relating to Message Templates.  They are exported by Category/Service Catalog and you may get templates you are not intending to transfer.

The export process is also available from a link on the Advance tab for each service item.  You must login as a Remedy Administrator, and then you will be taken to the same screen.


Figure: Web Administrator Console - Export



Edit section

Logging for Kinetic Request is done on the web server, but you can access the log files by using connecting to the Web Admin Console and clicking on the Logging tab.  You are able to access and download the log without having to access the web server directly.  The top section shows the current log level and appender, while the lower section shows the 200 latest entries and has a link to download the current log.



Figure: Web Administrator Console – Logging



Edit section

This tab shows the name, version, confidence, and path to all the jar and web/API files used by Kinetic Request.  This information is useful during troubleshooting and upgrades.


Figure: Web Administrator Console – Dependencies



Edit section

The final tab contains details about the licenses for the listed Remedy server and application.  These values can be used to check how many Manager licenses are used or if your license has an expiration.


Figure: Web Administrator Console - Licenses