Add a tutorial to your user guide
Tutorials describes steps for completing an end-user task. To mark a tutorial, add any of the following tags to any page:
article:task-tutorial-beginnerarticle:task-tutorial-intermediatearticle:task-tutorial-advanced
Add a troubleshooting page
Troubleshooting pages are for users to identify reasons and fixes for problems. To mark a troubleshooting page, add the tag article:task-troubleshooting to any page.
Add a reference page to your user guide
Reference pages list essential facts about a feature or system. To mark a reference page, add the tag article:reference-feature to any page.
Enter guide description here.
Topics
Applying CSS Styles to a Service Item.
Sending Notifications and Reminders to Customers
Create Tasks Trees for your Business Process
Search and show results of requests
This topic is covered in its own article
Integrate your servie item with other Remedy forms.
Provides a variety of functions including Attributes, Messages, and Submission Locking.
Background settings, web settings, and attachments.
Tracks audit changes, permission groups, and authentication.
Shows all the Events related to a service item and all of its elements.
Allows you to archive requests based on conditions.
