Adding a Submission Lock Event
This event will lock the specific request to a specific Remedy User ID. This may be nescessary if you have a fulfillment model where one person from a group is "working" a request. There is a corresponding event to unlock the submission. The base display page jsp includes built in display text divs.
Example of Blank Submission Lock Event:
Fire Event If is set to a default value, this should not be changed.
Display Confirmation Dialog is used to make the Customer confirm the event.
Confirmation Message lets you customize your confirmation message.
Response Element Id is a text element on your service item that will receive the custom handler message.