Add a tutorial to your user guide
Tutorials describes steps for completing an end-user task. To mark a tutorial, add any of the following tags to any page:
article:task-tutorial-beginnerarticle:task-tutorial-intermediatearticle:task-tutorial-advanced
Add a troubleshooting page
Troubleshooting pages are for users to identify reasons and fixes for problems. To mark a troubleshooting page, add the tag article:task-troubleshooting to any page.
Add a reference page to your user guide
Reference pages list essential facts about a feature or system. To mark a reference page, add the tag article:reference-feature to any page.
Events have two parts. The action that is performed. Each Action will have its own article. And, the Event that calls the action. All events are detailed in the first article.
Topics
Events define the time or action when the created javascript should fire.
Description of the fields common across all Event Actions.
Allows you to put custom javascript directly into the event.
Dynamicly hide and show elements.
Dynamicaly insert or remove elements on the service item page.
Using dialogs to set to either Read Only or Read/Write
How to set questions to Required or Optional with events
Create a drop-down list on an existing list question. This event can be done with a Remedy lookup or with bridging.
Lets you move or combine answers or static values on a request page.
Set an answer with data from either Remedy fields or other systems (using Bridging)
Sets the Submission Status of a specific Request to Locked to a specific Remedy User ID.
Unlocks a specific request so anyone can alter it.
