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IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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Chapter One - Overview

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Kinetic Request is a comprehensive tool for creating and administering requests of all types using BMC Remedy Action Request System®. You can generate requests quickly across large or small groups with questions specifically tailored to them including approvals and ticket creation.  Service Requests Uses Some sample service request uses: Information Technology Human Resources Service Individuals Product Information Facilities Management

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As a BMC/Remedy user, you know that Remedy delivers service management software solutions that enable your organization to automate and manage internal and external service and support processes. As a BMC Solutions Partner, Kinetic Data delivers Remedy system enhancements expanding Remedy capabilities and processes that save you time while providing results faster and more efficiently.

Kinetic Request User and Management Guide

 

This manual provides processes and procedures to create requests, their templates and questions, review completed requests and reports, set up users of Kinetic Request, as well as manage and administer requests for your organization.

Who Should Read This Manual?

To use Kinetic Request, you must have user privileges. See Users and Groups Administration.

The guide is aimed at users that will be creating and modifying Service Catalogs and Service Items. It is also helpful for users who want to understand how requests are constructed.

Other Documentation

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