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IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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Kinetic Community


This form is used as an Incident Management Tool.


This form contains the following fields:


Label Field ID Type Table Form Table Qualification Field As Column
Summary Summary 536870915 Character      
Description Description 240000007 Character      
Company Company 720000000 Character      
Category Category 200000003 Character      
Type Type 200000004 Character      
Item Item 200000005 Character      
Work Log Work Log 240000008 Diary      
CI Configuration_Item 700002008 Character      
Request ID Request ID 1 Character      
Group+ Assigned To Group+ 240000006 Character      
Individual+ Assigned To Individual+ 240000015 Character      
Impact Impact 300836800 Selection      
Case Type* Case Type 260000130 Selection      
Status Status 7 Selection      
Pending Pending 240000011 Selection      
Closure Code Closure Code 240000010 Selection      
Escalated? Escalated? 250000023 Selection      
Priority* Priority 260000126 Selection      
Urgency Request Urgency 240000009 Selection      
AR Login AR Login 240000005 Character      
Name Requester Name+ 240000001 Character      
Phone Phone Number 240000002 Character      
Last Name Last Name 240000003 Character      
First Name First Name 240000003 Character      
Email Address Email 260000002 Character      
Region Region 200000012 Character      
Site Site 200000007 Character      
Department Department 200000007 Character      
Office Office 240000111 Character      
Source* Source 260000128 Selection      
Address 1 AddrLine1 720000001 Character      
Address 2 AddrLine2 720000002 Character      
City City 720000003 Character      
State/Prov State/Prov 720000004 Character      
Postal Code Postal Code 720000005 Character      
Country Country 720000006 Character      
Table Field Table Field 536870919 Table Field



( 'ID 2' = $Request ID$) AND ( 'Schema 2' =  "SAMPLE_

INCIDENT" ) AND ( 'Status' = "Active")

( 'ID 2' = $Request ID$) AND ( 'Schema 2' =  "SAMPLE_

INCIDENT") AND ( 'Status' = "Active")

instanceId instanceId 179 Character      
zTmpID zTmpID 200000105 Character      
zTmpApplicationName zTmpApplicationName 200000106 Character      
_SurveyID _SurveyID 700002004 Character      
_SurveyName _SurveyName 700002005 Character      
_EventName _EventName 700002007 Character      
_TempID _TempID 700002003 Character      
_FireQualString _FireQualString 700002006 Character      
_IntegrationOperationID _IntegrationOperationID 700002012 Character      
_IntegrationID _IntegrationID 700001560 Character      
_Mapping_Data_Set _Mapping_Data_Set 700000829 Character      
CustomerSurveyInstanceID CustomerSurveyInstanceID 700000830 Character      
_CustomerSurveyStatus _CustomerSurveyStatus 700000831 Selection      
_CustomerSurveyURL _CustomerSurveyURL 700000833 Character      
Link Id Link Id 700111111 Character      

An Excel file containing this table is attached here.

If you would like to download and import this form into your Remedy environment the definition file can be downloaded here.


The following Handlers have been created for this form:

Kinetic Sample Incident Create

Kinetic Sample Incident Retrieve