Skip to main content

IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
Contact Kinetic Data Support with Questions
Kinetic Community


Installation of Kinetic Survey, Kinetic Request, and Kinetic Task is done with an installer, depending on your environment and the pieces you install. In this chapter we will look at common installer issues.

Installer Issues

With the latest version of Kinetic Survey, Kinetic Request and Kinetic Task, an installer is used to import workflow, data, and the web server.  The installer uses the 64bit API.

Many customers decide to use the built in apache/tomcat installer for the web server setup of Kinetic Survey, Kinetic Request and Kinetic Task. It is an excellent way to get up and running quickly in a development environment. However, if your web server is on a different server than your Remedy application server you will have to copy the installer to that server. The web server portion of the installer only runs on Windows. If you have a different OS, you will need to install your own web server, and then copy the web files (or use a WAR file). The installation instructions are here.

Common installer issues include:

·         Problems with API files (jar and library files)

·         License Keys

Upgrade Issues

The process of performing an upgrade is done very different from an original install. There is no installer, so the changes must be done by hand. Def files and data are imported using the various Remedy tools. Changes to the web server are done with copy/paste or applying a new WAR file.

Common Upgrade Issues

·         Major Version Upgrades can include upgrades to data

·         Web Server Changes

Configuration Items

The configuration dialog controls many of the default and application values in Kinetic Survey and Kinetic Request.  The individual values are covered in the installation manual included with your installation files.

Here is a brief overview of a few the individual configuration tabs:

Categories (Kinetic Survey only) – Provides the ability to add, modify or delete categories.

Configuration Items – Holds web default, logging, path, context and licensing information.  Most of the values set here only need to be touched once, during the product install.

Web Messages – All of the default error and informational messages for customers.

Attribute Types – Attributes are application specific, and cover properties like Category for Kinetic Request or Expiration Date for Kinetic Survey.

Web Consoles

The web consoles for Kinetic Survey/Request and Kinetic Task are often referenced during installs, especially the Properties tab and the licensing tab. The Web Admin Console is accessed from a link on the Configuration Manager, and the Task Admin console from the Task Manager link. The Bridge manager is covered later in the guide.


Continue to Activity Two, looking at Configuration Items