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FAQ

Question

While trying to setup a connection to an Exchange web service server running on Exchange Server 2007 I get the following error when choosing to save the connection:

 

"The request failed. An element node 'soap:Envelope' of the type START_ELEMENT was expected, but node 'head' of type START_ELEMENT was found."

What does this mean?

Answer

This cryptic message likely indicates that the password for the specified user account has expired. With Exchange 2010 having an expired password will result in a failed username/password message instead.