BMC ITSM7 Task Templated Create
Overview
Creates a TMS:Task entry that belongs to either a Change or Incident record.
Downloads
By downloading this file, you acknowledge that you agree to our Terms of Service
Detailed Description
This handler uses the task_fields section of the node.xml to create an entry on the TMS:Task form. Then the 'Instanceid' of the created TMS:Task entry is used to retrieve the related TMS:Association entry that was generated by workflow. Finally the 'InstanceId' of the TMS:Task and TMS:Association records are used in addition to the flow_builder section of the node.xml to create an entry on TMS:FlowBuilder.
This handler requires ARS Models v0.1.3 because this handler creates an entry on a display only form(TMS:FlowBuilder)
Parameters
| Name | Description |
|---|---|
| Task Name | Matches the 'Name' field of the Task Template to be used to create the template |
| Task Location Company | Matches the 'Location Company' field of the Task Template to be used to create the template |
| Parent Form Name | The form of the parent record, either CHG:Infrastructure Change or HPD:Help Desk |
| Parent Change or Incident Id | The display id of the parent record, which is either a Change or an Incident record |
| Parent Instance Id | The instance id of the parent record, which is either a Change or an Incident record |
Sample Configuration
| Parameter | Example Configuration |
|---|---|
| Task Name | <%= @answers['Task Name'] %> |
| Task Location Company | <%= @answers['Company'] %> |
| Parent Form Name | CHG:Infrastructure Change |
| Parent Change or Incident Id | <%= @results['GetChange']['Change Number'] %> |
| Parent Instance Id | <%= @results['GetChange']['Change Instance Id']%> |
Results
| Name | Description |
|---|---|
| Task Id | The 'InstanceId' of the TMS:Task entry created by this handler. |
Change Log
| Version | Date | Description |
|---|---|---|
| 2 | 2010-02-18 | Initial version. |