BMC ITSM7 Task Templated Create
Overview
Creates a TMS:Task entry that belongs to either a Change or Incident record.
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Detailed Description
This handler uses the task_fields section of the node.xml to create an entry on the TMS:Task form. Then the 'Instanceid' of the created TMS:Task entry is used to retrieve the related TMS:Association entry that was generated by workflow. Finally the 'InstanceId' of the TMS:Task and TMS:Association records are used in addition to the flow_builder section of the node.xml to create an entry on TMS:FlowBuilder.
This handler requires ARS Models v0.1.3 because this handler creates an entry on a display only form(TMS:FlowBuilder)
Parameters
Name | Description |
---|---|
Task Name | Matches the 'Name' field of the Task Template to be used to create the template |
Task Location Company | Matches the 'Location Company' field of the Task Template to be used to create the template |
Parent Form Name | The form of the parent record, either CHG:Infrastructure Change or HPD:Help Desk |
Parent Change or Incident Id | The display id of the parent record, which is either a Change or an Incident record |
Parent Instance Id | The instance id of the parent record, which is either a Change or an Incident record |
Sample Configuration
Parameter | Example Configuration |
---|---|
Task Name | <%= @answers['Task Name'] %> |
Task Location Company | <%= @answers['Company'] %> |
Parent Form Name | CHG:Infrastructure Change |
Parent Change or Incident Id | <%= @results['GetChange']['Change Number'] %> |
Parent Instance Id | <%= @results['GetChange']['Change Instance Id']%> |
Results
Name | Description |
---|---|
Task Id | The 'InstanceId' of the TMS:Task entry created by this handler. |
Change Log
Version | Date | Description |
---|---|---|
2 | 2010-02-18 | Initial version. |