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Remedy Generic Update


Updates the specified field on the specified form with the given request id to the specified value.


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Detailed Description

This handler updates the form in the Remedy Form parameter entry with the request id (field 1) provided in the Request ID parameter. The database name of the field provided in the Field Name parameter is updated to the value provided in the New Value parameter.


Name Description
Remedy Form Remedy Form Name (not display name), eg. People is CTM:People
Request ID Request ID (Field 1) of record to update
Field Name Field Name (Database Name) to update
New Value Value to place in specified field

Sample Configuration

Parameter Example Configuration
Remedy Form CTM:People
Request ID <%=@results['retrieve person']['Person ID']%>
Field Name Email Address
New Value <%=@answers['New Email']%>


Name Description
request_id The request id (field 1) of the updated record.

Change Log

Version Date Description
1 05/29/2012 Initial Version
2 07/16/2013 Fixed bug to allow this handler to be used to access multiple different forms in the same task engine instance.