Business Objects Universe - Kinetic Survey
Usage
Attached to this page are the following ERDs:
- KineticSurvey_CustomerSurvey_ER.png - Customer Submission Data (Base and Answers).
- KineticSurvey_Template_ER.png - Template Information (templates (or Kinetic forms) meta-data).
- KineticSurvey_Universe_ER.pdf - Survey Information for a Universe design.
For the creation of the Universe you will want to connect the Customers Answers (1) with the Template Information (3). This connection will provide the specific details of the Survey (Answers to specific Questions).
Example
As an example we will use a Customer Satisfaction Survey.
Note - In the table fields listed below the Database Names are listed on the 2nd line of the 1st row.
The Survey Definition information would be (KS_SRV_SurveyTemplate):
| Template (Survey_Template_Name) | Template Id (instanceId) |
| Customer Satisfaction Survey | KS0050563f776etP7LtgEO-vAAxgNx77 |
The Base information would be (KS_SRV_CustomerSurvey_base) would be (connected to the Template information via GUID):
KS_SRV_SurveyTemplate.instanceId = KS_SRV_CustomerSurvey_base.Survey_Instnace_ID
| Survey ID (CustomerSurvey_ID) | When (Create_Date) | Who (First_Name + Last_Name) | Category (Category) | Template (Survey_Template_Name) |
| KSR000005 | 6/8/12 | John Sundberg | Kinetic Data Examples | Customer Satisfaction Survey |
The Answer information (KS_SRV_SurveyAnswer) would be (connected to the Base information via GUID):
KS_SRV_CustomerSurvey_base.instanceId = KS_SRV_SurveyAnswer.CustomerSurveyInstanceID
| Survey ID (CustomerSurveyInstanceID) | Question ID (Question_Instance_ID) | Answer (Full_Answer) |
| KSR000005 | q123456 | Very Satisfied |
| KSR000005 | q123457 | Neutral |
| KSR000005 | q123458 | Satisfied |
| KSR000005 | q123459 | None. I am happy with the results. |
The Question information (KS_SRV_SurveyQuestion) would be (connected to Answer information via Question ID):
Note - You will need to get the survey id of the Survey and then connect that to the Question ID.
KS_SRV_CustomerSurvey_base.Survey_Instance ID = KS_SRV_SurveyQuestion.SurveyInstanceID AND
KS_SRV_SurveyAnswer.Question_Instance ID = KS_SRV_SurveyQuestion.instanceId
| Question ID (instanceId) | Question (Question) |
| q123456 | The speed in which your call was answered |
| q123457 | The tone, politeness, and professionalism of the agent |
| q123458 | The communication and language skills of the agent |
| q123459 | Suggestions to Improve |
By building a Business Objects Universe using these forms your users will be able to build reports that display data from Kinetic Survey.