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IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
Contact Kinetic Data Support with Questions
Kinetic Community


Use the below links and instructions to dowload and install/update Kinetic Request/Survey to version 4.4.0. Note: Kinetic Request and Kinetic Survey use the same files and follow the same installation/upgrade procedure.  The information provided below applies to both applications.


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Remedy AR Server v6.0.3 or greater
Web Application Server

Java Servlet Container (Servlet spec 2.3, JSP spec 1.2)

  • Examples
    • Tomcat 5.5+

    • WebSphere 6.1+ 

    • WebLogic 9.0+


Java 32-bit Java 1.5.0 or greater - MUST be 32-bit
Architecture Click for Architecture Requirements



The installation guide for Kinetic Request can be found here.

The full installation package, including a Windows based installer, can be downloaded here.

If the link above for the download file does not work, the file is available in the Attachments section below.


The file is available in the Attachments section below. If using Dev Studio, you MUST be in Base Development Mode.