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IMPORTANT - Product End of Life Statement - IMPORTANT

Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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What's New

New Features in v5.1.1

Pure Java Remedy API Support

In Kinetic Survey v5.1.1, the entire code base was updated to support the pure Java Remedy API.  This provides major benefits in the form of better stability with Remedy 7.6.04+ servers, no longer dependent on the Remedy C API, and 64-bit Java support.


Support for Remedy Overlays

With the upgrade to the pure Java Remedy API, Kinetic Survey now supports overlays that were added in Remedy 7.6.04.  Previous versions could not deal with fields added or modified on overlays because the JNI Remedy API did not support them.  Enhancements in the Remedy workflow have also been made so fields on overlays are avialable in the administrative dialog menus as well.




New Features in v5.1.0

Kinetic Bridging

kinetic-bridges.png​​Kinetic Bridging is a strategy for utilizing distributed and disparate data systems within Kinetic Survey.  Through Kinetic Bridging, Kinetic Survey can populate surveys with live, dynamic data from BMC Remedy (including OnDemand), Active Directory, custom database solutions, or any other data storage solution.

​To find out more about Kinetic Bridging, please see the Kinetic Bridging section of our Kinetic Survey documentation.

Kinetic Bundles

request-theme-box.pngrequest-theme-air.pngKinetic Bundles is a new framework designed to simplify and organize the specification of your Kinetic Survey web presence.  The Kinetic Bundle framework defines a series of conventions intended to increase reusability throughout your theme and provides new strategies for the development of even more powerful and innovative Kinetic Survey interfaces.

To find out more about Kinetic Bundles, please see the Kinetic Request Bundle Guide section of our Kinetic Request documentation.

Events Tab


New in Kinetic Survey 5.1 is the Service Catalog Console Events Tab.  This tab provides a complete list of events associated to the current Kinetic Survey template, allowing for direct and easy access for search and modification.  

Enhanced Question Defaulting

request-builder-enhanced-question-defaulting.pngQuestion defaulting has been enhanced to leverage template or submission field values and answer values, very similar to the Dynamic Text element type.  This provides a simplified strategy for defaulting a question based on the answer from a previous page, or concatenating multiple values into a single answer.

Read-Only Question Configuration

question-read-only-default.pngThe Question style configuration has been enhanced to provide the option of making a question Read-Only by default.  The simplifies the interface and removes the need to set a page load event to change the question or section to be Read-Only.


Kinetic Survey 5.1 includes significant improvements to performance on both the client and server sides of the application.  On the client side, the internal Javascript was refactored to cache references to common elements.  This small change reduces the number of DOM traversals necessary to interact with page elements and events.  These improvements affect all browsers, but have an especially effective impact on Internet Explorer.

On the server side, the submissions process was enhanced and template caching was implemented.  The submission process was changed to write answer information to the database in a separate thread.  This allows Kinetic Survey to return the next page of a survey immediately, without waiting for all of the answer data to be serialized.  Template caching further improves the user experience, increasing the speed at which a Kinetic Survey form can be generated for display.