Set Fields - External
Overview
Using Bridging with a Set Fields - External Event
Details
Bridging can now be used to perform Set Fields - External events to fill in questions on your service item.
Here is an example of a blank Set Fields - External dialog. This one is from a Load event on the Initial page of a service item.
Much of the dialog is the same as the original (pre-bridging) dialog.
Model refers to the model listed on the Structures tab of the Bridge Manager
Qualification drop-down gives you the list of pre-configured qualifications based on the model selected. For example, if you select Customer as the model, you will have qualifications like search by ID, or search by last name.
The Parameter Table is completed by selecting the appropriate parameter value for the selected qualification. In the example below, the parameter is the users login ID. Here is the qualification from the Bridge Manager:
Here are the two bridge entries that determine the qualification.
Abstract qualification with parameter from the model:
Specific qualification from the mapping:
Here is a completed example for lookup by login ID
You can see the parameter qualification table uses the login ID as the parameter for the lookup. The mapping of values is nearly the same, except that the options for mapping values from is set by the model.
Mapped attributes from the model:
Availble attributes from the mapping in the event:
If you decide not to use bridging for this event, uncheck the Use Bridging check box.
- Setting up Model Mappings
- How to create a Mapping to connect to your Model
- Custom Event
- Replace Simple Data Requests with Bridging
- Populate Menu
- Populate Menu Event done with Bridging
- Set Fields - External
- Using Bridging with a Set Fields - External Event
- Dynamic Default
- Using Dynamic Defaulting and Bridging
- Dynamic List
- How to create a Dynamic List with Bridging
- Setting up Model Mappings
- How to create a Mapping to connect to your Model
- Custom Event
- Replace Simple Data Requests with Bridging
- Populate Menu
- Populate Menu Event done with Bridging
- Dynamic Default
- Using Dynamic Defaulting and Bridging
- Dynamic List
- How to create a Dynamic List with Bridging
- Unleashing the Power of Kinetic Bridging
- Explores Kinetic Bridging, a strategy for utilizing distributed and disparate data systems within Kinetic Request. Through Kinetic Bridging, Kinetic Request can populate service items with live, dynamic data from BMC Remedy, Active Directory, custom database solutions, or just about any other data storage solution.
- Integrating Request CE In Your Environment with Bridges
- Wanting to access data from different systems but use it in a single environment? Learn how to use the new Kinetic Bridgehub to easily integrate with systems such Kinetic Core, Remedy, Service Now, and more!
- Service Item Definitions
- Now that common segments have code have been determined and created, the process to determine the requirements for individual service requests begins. This document reviews suggestions and best practices for accomplishing these tasks.
- Setting up Model Mappings
- How to create a Mapping to connect to your Model
- Custom Event
- Replace Simple Data Requests with Bridging
- Populate Menu
- Populate Menu Event done with Bridging
- Set Fields - External
- Using Bridging with a Set Fields - External Event
- Dynamic Default
- Using Dynamic Defaulting and Bridging
- Dynamic List
- How to create a Dynamic List with Bridging
- Setting up Model Mappings
- How to create a Mapping to connect to your Model
- Custom Event
- Replace Simple Data Requests with Bridging
- Populate Menu
- Populate Menu Event done with Bridging
- Set Fields - External
- Using Bridging with a Set Fields - External Event
- Dynamic Default
- Using Dynamic Defaulting and Bridging
- Dynamic List
- How to create a Dynamic List with Bridging
- How to use JS instead of Events
- There can be cases where managing a set of events gets unwieldy. In this example, there are a series of events that are necessary to insert/remove, require/make optional, set read only/read-write, and set fields internal for a combination of two radio buttons. That would be 48 events or one javascript function and two events.