Add a tutorial to your user guide
Tutorials describes steps for completing an end-user task. To mark a tutorial, add any of the following tags to any page:
article:task-tutorial-beginner
article:task-tutorial-intermediate
article:task-tutorial-advanced
Add a troubleshooting page
Troubleshooting pages are for users to identify reasons and fixes for problems. To mark a troubleshooting page, add the tag article:task-troubleshooting
to any page.
Add a reference page to your user guide
Reference pages list essential facts about a feature or system. To mark a reference page, add the tag article:reference-feature
to any page.
The Survey Integration Guide describes integrating your Kinetic Survey application with other forms in your Remedy system. The process has two parts, adding fields and workflow to your Remedy forms, and then configuring the integrations through the Survey Author Console (detailed in the User manual).
This guide can also be used to integrate Kinetic Request. However, the main focus and terminology used is focused on Kinetic Survey.
Topics
Overview of the process for integrating Kinetic Survey with other applications within your BMC Remedy
®
Action Request System (AR System) environment.
Definitions and concepts related to Kinetic Survey integrations
The steps to integrate a form for Event and Batch Integrations
How to setup the forms for Integrations and Data Sets.
Setting Up and Managing Data Sets
How to integrate active links (scripts) to your Remedy forms.