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Request RE, Survey, and Calendar 1.5 Support Ending December 31, 2020
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Chapter Two - Installation

This chapter provides a step-by-step walkthrough of the Windows based installer.

Downloading the Installer

To download the installer, follow the instructions from Kinetic Data when you receive your license key.  The installer consists of one self-contained executable file that will be run from a Windows machine.


Running the Installer

The following are instructions for using the installer.

  1. Double click on the “KineticSR_5.1.0.exe” icon.  The InstallAnywhere timing screen will appear as the contents are unpacked.


    Figure 1: InstallAnywhere timing screen

  2. The InstallAnywhere Introduction screen states the software title and version currently being installed on your system. InstallAnywhere will guide you through the installation.

    Figure 2: Introduction screen

  3. Click Next.
  4. From the Choose Install Folder screen select where you would like to install the locally installed components.

    Figure 3: Choose Installation Folder

  5. Click Next.
  6. The Installation option screen appears.  From here you can choose to install the ARS Definitions and/or installation options for the web component.

    Figure 4: Installation Option

  7. Check the ARS checkbox to install the Remedy forms and workflow for Kinetic SR.
  8. Choose the web component option that is appropriate:
    1. Local Tomcat webserver:  A new instance of Apache Tomcat will be installed in the installation folder selected in step 4, and configured for use with Kinetic SR.
    2. Add to an existing Kinetic Tomcat installation: Apache Tomcat will not be installed with this option.  Select this option if a Kinetic installed Apache Tomcat instance already exists on the local server.  The web application files will be installed inside this existing Tomcat instance. For example, you have already installed Kinetic Calendar, and are adding Kinetic Request and/or Survey.
    3. Don’t install web component:  No web component files or Tomcat instance will be installed. 


Installing ARS Definitions and Data

If you chose to install the ARS component, you will need to provide the installer with the AR Server information that you are installing Kinetic SR to.

  1. From the ARS Connection Information Screen enter your ARS information including login information, server and ports. 

    This information is used to connect to your AR Server if you are installing the ARS components, and for the web server configuration, as well. 

    Figure 5: ARS Connection information

  2. Enter the AR Server name or your Remedy server name. 

Note:  If you typically connect to your AR Server via a fully qualified name, enter that name here. 


This server name must exactly match the server name provided to Kinetic Data when generating your license key.

  1. Enter the Login name.  If installing the ARS components, this person must have administrator access.  It will be through this user that the forms and definitions will be imported into your server.  If only the web component is being installed, this user can be an existing Kinetic SR “default web user” or an Administrator.

  2. Enter the corresponding Password for the login name.

  3. Enter TCP and RPC ports.  If you have ports configured for your AR Server, enter them here.  If you do not then leave them as “0.”

  4. Enter the Authentication string if used.  If not, leave blank. 

  5. Review all lines for accuracy.

  6. Click Next.

  7. The Web Application Context Information screen appears.

    Figure 6: Web Application Context Information

    Note:  This screen will only be displayed if installing the ARS Component.

  8. Enter a Mid-Tier server context to reflect the path to your mid-tier server, complete with the Mid-tier context.  For example:

  9. Enter a Kinetic Task server context to reflect the path to your Kinetic Task Engine, complete with Kinetic Task context.  For example:

  10. Click Next.

  11. The license key screen appears next.  You may enter your license keys on this screen, or do it after the installation using the Remedy User tool.  If you do enter them here, it is best to simply copy and paste the values from the email you received from Kinetic Data.  Make sure there are no spaces before or after the serial numbers.

    Figure 7: Enter License Keys

  12. Click Next.

    The Kinetic SR Web User screen appears (NOTE:  Screen does not appear when only installing into an existing Kinetic Tomcat instance). Kinetic SR needs to create a default user record with the appropriate credentials to handle some interactions with the AR Server.  The user entered here will be created with the appropriate groups and a fixed license.

    Figure 8: Kinetic SR Web User

    ​Note:  If there are multiple web servers connecting to a single Remedy server, other users will need to be manually created; one for each web server.

  13. By default, this login name is called KD_WEBUSER.  You may change it if you see fit.

  14. Enter a Password.  Use your company’s normal protocol.

  15. Click Next.

    Figure 9: Please Wait

  16. The Web component details screen appears.


Web Component Details

The Web Component Details screen will vary in appearance based on options you selected in a previous screen.  The following sections will walk you through the remainder of the installation based on the options you have selected.


Don't install web component

If you selected the “Don’t install web component” option you will still be prompted for a couple of simple web component details.  These items will be used to configure the Remedy data for the application.